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Terms & Conditions

These Terms govern your relationship with the operator of the Watch My Spin online casino and your use of the Watch My Spin version of the service available at https://watchmyspini.com for customers located in the United Kingdom. These Terms are effective from 1 January 2026 and form a legally binding agreement between you and the Operator; by registering an account, depositing funds, or using any part of the service, you confirm that you have read, understood and agree to these Terms, as amended from time to time. If you do not agree with these Terms, you must not use the website or any related services.

Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

  • Operator means Grace Media Limited, the UK-licensed operator responsible for providing and managing the Watch My Spin online casino at https://watchmyspini.com for the Watch My Spin service, under UK Gambling Commission licence number 57869.
  • Website or Site means the online gambling platform operated at https://watchmyspini.com and any subdomains or mobile versions through which Watch My Spin is offered to UK customers.
  • Watch My Spin means the branded online casino operated on the Grace Media Limited white-label platform under the UKGC licence referenced above.
  • User, you or Player means any natural person who registers an account or otherwise uses the Website or related services from within the United Kingdom.
  • Account means a personal player account opened by you with the Operator on the Website.
  • Bet, Stake or Wager means any amount of real money or bonus funds risked on the outcome of a game, event or feature provided on the Website.
  • Game or Games means any casino, slots, live casino, instant win or other gambling products made available on the Website from time to time.
  • Bonus means any promotional value (including bonus funds, free spins, cashback, prizes or similar) credited to your Account under a promotion or loyalty programme and subject to specific conditions.
  • Bonus Funds means funds in your Account that are subject to wagering or other conditions before they may be withdrawn or converted into withdrawable cash.
  • Real Money Balance or Cash Balance means funds you have deposited and any winnings derived from such funds that are not subject to wagering restrictions.
  • Wagering Requirement means the total amount you must stake using Bonus Funds or qualifying bets before Bonus Funds and any associated winnings may be converted to your Real Money Balance or withdrawn.
  • Promotion means any welcome offer, reload bonus, free spin offer, tournament, prize draw, cashback or similar offer made available on the Website.
  • AML means anti-money laundering, counter-terrorist financing and counter-proliferation financing legislation, regulations and guidance applicable in the United Kingdom.
  • Responsible Gambling Tools means the tools provided by the Operator to help you manage your gambling, including deposit limits, loss limits, reality checks, time-outs and self-exclusion (including GamStop).
  • Self-Exclusion means the facility that allows you to exclude yourself from gambling with the Operator (and, via GamStop, with other participating UK-licensed operators) for a chosen minimum period.
  • IBAS means the Independent Betting Adjudication Service, an approved Alternative Dispute Resolution (ADR) provider for gambling disputes in the UK.
  • Business Day means any day other than a Saturday, Sunday or public holiday in England and Wales.

Account Registration

Eligibility and Location

  • Age requirement: You may register and use an Account only if you are at least 18 years old. The Operator carries out age verification checks and may request satisfactory evidence of age at any time. If you cannot prove that you are 18 or older, your Account may be suspended or closed and any winnings may be forfeited in accordance with UK law.
  • Jurisdiction: The Watch My Spin service is intended solely for customers who are physically located in the United Kingdom. Access from the USA, most EU countries and other prohibited jurisdictions is blocked or restricted. You must not use the Website where it is illegal to do so.
  • Legal capacity: By opening an Account, you confirm that you have legal capacity to enter into a binding contract and that you are acting on your own behalf, not as an agent or on behalf of any third party.

Registration Process

  • Account creation: To create an Account, you must complete the online registration form, providing your full name, date of birth, residential address in the UK, email address, and any other information requested. You must ensure that all data provided is accurate, complete and kept up to date at all times.
  • Email verification: The Operator may require you to verify your email address by clicking a verification link or entering a code sent to you. Until verification is completed, certain features, including deposits or gameplay, may be restricted.
  • Single account policy: You may hold only one Account with Watch My Spin for the Watch My Spin service. Multiple, duplicate or linked Accounts are prohibited and may result in suspension, closure, cancellation of bonuses and forfeiture of winnings where permitted under UK regulations.

KYC, AML and Affordability Checks

  • Verification documents: In accordance with UKGC requirements, the Operator will conduct "Know Your Customer" (KYC), AML and affordability checks. You may be asked to provide identification (such as passport or driving licence), proof of address, proof of payment method ownership and/or evidence of source of funds or wealth.
  • Timing of checks: The Operator may suspend deposits, gameplay or withdrawals until verification is complete. In some cases, verification may be required before any gambling is permitted. The Operator aims to complete checks promptly but is not responsible for delays caused by your failure to supply adequate documents.
  • Affordability assessments: In line with UK regulatory expectations, the Operator may assess whether your level of gambling is affordable and sustainable. This may involve requesting additional information and imposing limits on deposits or wagering.
  • Failure to comply: If you fail to provide requested information or documents, or if the Operator reasonably suspects fraud, money laundering or other criminal activity, your Account may be restricted, suspended or closed and any funds may be handled in accordance with UK law and regulatory requirements.

Account Security and Management

  • Login credentials: You are responsible for maintaining the confidentiality of your username, password and any other security details. You must not share your Account with any other person or allow anyone else to access the Website using your credentials.
  • Unauthorised use: If you suspect that your Account or credentials have been compromised, you must notify the Operator immediately at support@watchmyspini.com and change your password. The Operator may temporarily suspend your Account while security is investigated.
  • Information updates: You must keep your personal and contact details accurate and current. Changes to key details (such as address or payment methods) may require re-verification.
  • Inactive accounts: If your Account remains inactive (no login, deposit or wager) for an extended period as specified in the Website FAQs, the Operator may treat it as dormant, apply any permitted maintenance procedures and, where required, attempt to return any remaining balances to you before closure.

Betting & Gameplay Rules

General Gameplay Conditions

  • Applicable rules: Each Game may have its own rules, paytables and specific terms displayed within the Game or in a help section. In the event of any inconsistency between these Terms and the specific Game rules, the Game rules will generally prevail for gameplay mechanics, while these Terms will govern the legal relationship between you and the Operator.
  • Random outcomes: Slots and other applicable Games use a certified random number generator (RNG) to determine outcomes. The Operator works with licensed suppliers and implements testing to help ensure fairness in line with UKGC requirements.
  • Real money and bonus play: The Website may allow you to play using Real Money Balance and/or Bonus Funds. Rules governing which balance is used first and how winnings are allocated are set out in the bonus and wallet terms on the Website.

Placing Bets and Limits

  • Placing a bet: A bet is placed when you confirm your selection within a Game and the system registers your wager. Once confirmed and accepted, bets cannot normally be cancelled or changed.
  • Minimum and maximum stakes: Each Game has minimum and maximum stake limits, which are displayed within the Game interface or in the paytable. The Operator may also impose overall daily, weekly or monthly limits in line with responsible gambling and regulatory requirements.
  • Operator discretion: The Operator may refuse any bet, limit the maximum stake, or restrict your participation in certain Games or features where necessary for regulatory, risk management or responsible gambling reasons.

Errors, Malfunctions and Disconnections

  • Technical errors: In the event of a technical malfunction, system error, misconfiguration, or obvious mistake (including but not limited to incorrect Game parameters, erroneous odds or paytables, or mis-credited balances), all affected bets and outcomes may be voided or adjusted in accordance with the correct rules and underlying Game configuration.
  • Disconnection: If you are disconnected from the Website while playing, the result of the wager may still be completed by the system. The final outcome, as recorded on the Operator's or Game provider's servers, will be decisive. You may view the outcome and your balance once you reconnect.
  • Misuse of errors: You must not exploit, or attempt to exploit, any error, bug, lag, loophole, or design issue in the Website or Games. If you become aware of such an issue, you must inform the Operator immediately. Any winnings derived from the exploitation of errors may be voided and your Account may be suspended.

Conduct in Live Casino and Chat

  • Respectful behaviour: When using live casino Games, chat features or interacting with support (including GraceBot triage and human agents), you must behave respectfully and not use abusive, defamatory, obscene, racist, sexist or otherwise offensive language.
  • No collusion or fraud: You must not engage in collusion, cheating, use of bots, advantage play that breaches Game rules, or any fraudulent behaviour. Any such conduct may result in Account suspension, voided bets, confiscation of funds (where permitted by law) and reporting to relevant authorities.
  • Prohibited content: You must not advertise products, services or other websites, share personal contact details, or attempt to solicit other players in any chat or interactive feature.

Bonus Terms

General Bonus Conditions

  • Promotional terms: All Bonuses and Promotions offered on the Website are subject to these Terms and to specific terms and conditions presented with each offer. In case of conflict, the specific promotional terms will prevail to the extent of the inconsistency.
  • Eligibility: Certain Bonuses may only be available to new players, specific player segments, or players invited by email, SMS or on-site messages. The Operator may withhold or withdraw Bonuses where eligibility criteria are not met or where there is evidence of misuse.
  • Bonus funds and real money: Unless stated otherwise, Real Money Balance is used before Bonus Funds. Winnings generated from Bonus Funds may initially be credited as Bonus Funds and become withdrawable only after all applicable conditions are met.

Activation and Wagering Requirements

  • Activation: Some Promotions require an opt-in, bonus code or minimum qualifying deposit. Full details, including any maximum bonus amount, will be set out in the promotional terms available on the Website at the time of the offer.
  • Wagering requirements: Bonuses and free spins are usually subject to wagering requirements. The required multiple of the bonus amount, deposit amount or winnings from free spins, as applicable, will be clearly stated in each Promotion. You must complete the wagering requirements within the specified timeframe before you may withdraw Bonus Funds or associated winnings.
  • Time limits: Bonuses, free spins and related wagering requirements are subject to expiry periods, typically measured in days from the time of credit. Where you do not meet the requirements within the stated period, the Bonus and any associated winnings may be removed from your Account.

Prohibited Games, Stakes and Actions

  • Game restrictions: Certain Games or Game types may be excluded from contributing to wagering requirements or may contribute at a reduced rate. A list of excluded or restricted Games will be provided in the promotional terms.
  • Stake limits with bonuses: When playing with an active Bonus, a maximum bet per spin or game round may apply. Stakes above the permitted maximum may lead to the Bonus and any associated winnings being cancelled, in line with the published bonus rules.
  • Bonus abuse: Practices considered bonus abuse include, but are not limited to, using multiple accounts, acting in concert with others, placing minimal-risk bets, or deliberately delaying or manipulating game rounds to gain an unfair advantage. The Operator may withhold or cancel Bonuses and associated winnings where it reasonably believes bonus abuse has occurred.

Combining Promotions and Maximum Conversion

  • Non-combination: Unless explicitly allowed, Promotions cannot be combined. Only one welcome offer or main deposit Bonus may be active at any time per player for the Watch My Spin service.
  • Maximum conversion: Some Promotions may apply a maximum conversion limit, capping the amount of Bonus Funds or winnings that can be converted into Real Money Balance. Any Bonus balance above this cap may be removed once the conversion has taken place, as detailed in the relevant promotional terms.
  • Changes and withdrawal: The Operator may withdraw or amend a Promotion, including for regulatory or compliance reasons, provided that this does not adversely affect rights already acquired by players who have opted in, except where required by law or regulatory guidance.

Payments & Withdrawals

Deposit Methods and Conditions

  • Available payment methods: The Website supports a range of deposit methods suitable for UK players, including debit cards and selected e-wallets, as displayed in the cashier section. Credit cards are not accepted for gambling transactions in accordance with UK regulations.
  • Crypto-assets: Crypto or virtual currencies are not currently accepted for deposits or withdrawals on watchmyspini.com for the Watch My Spin service. If such methods are introduced in the future, they will be subject to additional checks and specific terms, and will comply with all applicable UK regulatory requirements.
  • Ownership of payment methods: You may only use payment methods that are in your own name. The Operator may request documents to verify ownership and may reverse transactions or void winnings where third-party payment methods are used without permission.
  • Deposit limits: Minimum and maximum deposit limits apply and are shown in the cashier. You may also set personal deposit limits as part of the Responsible Gambling Tools provided.

Withdrawals and Processing Times

  • Withdrawal requests: You may request withdrawal of all or part of your Real Money Balance, subject to verification and any pending wagering requirements. Withdrawals cannot usually be made from Bonus Funds or balances still subject to wagering.
  • Method of withdrawal: Where possible, withdrawals will be processed back to the same payment method used for deposit, in line with AML and card scheme rules. If this is not possible, an alternative method may be agreed, subject to appropriate checks.
  • Processing times: The Operator aims to review and process withdrawal requests within the timeframes stated in the cashier or FAQs, measured in Business Days. Actual receipt of funds may vary depending on your bank or payment provider. Additional time may be needed where verification or affordability checks are outstanding.
  • Limits and fees: The Operator may apply minimum or maximum withdrawal limits per transaction or per period, which will be clearly displayed. Any applicable withdrawal fees will be stated in the cashier before you confirm your request.

Verification, Source of Funds and Refunds

  • Verification before payout: In line with UKGC licence conditions, the Operator may require additional KYC, AML and affordability checks prior to approving a withdrawal. Failure to provide requested information may result in delays, partial payments or refusal of withdrawals until requirements are satisfied.
  • Source of funds: The Operator may ask for evidence of the source of funds used for gambling, such as payslips, bank statements or other documents. Where the Operator cannot be satisfied that funds are legitimate and affordable, it may suspend the Account and take such action as required by law and regulatory guidance.
  • Refunds and chargebacks: Deposits are considered used for betting as soon as confirmed on the Website. Refunds are generally not provided on played funds. Chargebacks or payment disputes may result in immediate Account suspension, recovery of funds, and notification to relevant authorities and credit agencies where appropriate.
  • Player funds protection: In accordance with UKGC requirements, player funds are held with a medium level of protection as categorised by the UK Gambling Commission for Grace Media Limited's licence. Further information about this level of protection is made available by the Operator and the UKGC.

Limitation of Liability

Operator Obligations

  • Service provision: The Operator will provide the Website and Games with reasonable skill and care and will take reasonable steps to ensure that they are available and function as described, subject to necessary maintenance and circumstances beyond its control.
  • Fairness and accuracy: The Operator will use appropriate technical and organisational measures to ensure that Game outcomes are fair and that results are recorded accurately in accordance with certified RNGs and Game rules.
  • Compliance: The Operator will operate the Watch My Spin service under its UKGC licence, licence number 57869, and comply with applicable laws, regulations, and licence conditions, including those relating to AML, customer funds and social responsibility.

Exclusions of Liability

  • Technical issues: The Operator is not liable for any loss arising from failures of your equipment, internet connection, telecommunications networks, power supply, or any third-party system on which you rely to access the Website.
  • Interruptions and errors: While the Operator seeks to ensure continuous availability, it does not guarantee that the Website will be uninterrupted or error-free. Maintenance, updates or unforeseen technical problems may temporarily affect the service.
  • Third-party content: The Operator is not responsible for the content, accuracy or availability of third-party websites or services accessed via links from the Website, including Game providers, payment processors or external information sources.

Limitation and Maximum Compensation

  • Maximum liability: To the extent permitted by law, the Operator's total aggregate liability to you arising out of or in connection with your use of the Website (whether in contract, tort, negligence or otherwise) will not exceed: (a) the amount of the relevant stake or wager in relation to which the liability arose; or (b) where the claim does not relate to a specific wager, the lesser of your net deposits on the Website in the preceding three months and a reasonable amount consistent with UK consumer law.
  • Non-excludable rights: Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable UK law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights as a consumer.
  • Indirect losses: The Operator is not liable for any indirect, incidental, special or consequential damages, including loss of profits, revenue, data, opportunity, goodwill or reputation, arising from your use of, or inability to use, the Website.

Intellectual Property Rights

Ownership

  • Website content: All intellectual property rights in and to the Website, including but not limited to software, source code, databases, graphics, logos, trademarks, design, layout, text and other content, are owned by the Operator, its group companies, licensors or partners.
  • Branding: The Watch My Spin brand, logos and related marks used in relation to the Watch My Spin service on watchmyspini.com are protected by intellectual property laws and may not be used without prior written consent.

Permitted and Prohibited Use

  • Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Games for your own private entertainment and non-commercial purposes only.
  • Prohibited activities: You must not copy, reproduce, modify, adapt, translate, reverse engineer, decompile, disassemble, distribute, transmit, display, perform, publish or create derivative works from any part of the Website or its software, except as expressly permitted by law and only to the extent that such permission cannot be excluded by contract.
  • No automated access: You must not access the Website or Games via automated means (such as bots, scripts, crawlers or scrapers) except as strictly necessary for normal browser operation.

Privacy & Data Protection

Data Processing and Privacy Policy

  • Privacy framework: The Operator processes your personal data in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • Privacy Policy: Details of how your personal data is collected, used, shared, stored and protected are set out in the Privacy Policy available on the Website. That policy forms part of these Terms, and by using the Website you acknowledge that you have read and understood it.
  • Regulatory disclosures: The Operator may share information with regulators, law enforcement and other authorised bodies, including the UK Gambling Commission and AML authorities, where required or permitted by law.
  • Your rights: You have certain rights in relation to your personal data, including rights of access, rectification and, in some circumstances, restriction or objection. Information on how to exercise these rights is provided in the Privacy Policy.

Changes to Terms

Amendments and Updates

  • Right to amend: The Operator may modify these Terms from time to time, including to reflect changes in law, regulatory guidance, security requirements, or the services offered on watchmyspini.com for the Watch My Spin service.
  • Notification of changes: Where changes are material, the Operator will take reasonable steps to notify you in advance or as soon as reasonably practicable, for example via email to your registered address, on-site messages, or banners when you next log in.
  • Effective date: The updated Terms will specify an effective date and will apply from that date. Your continued use of the Website after the effective date will constitute acceptance of the revised Terms.

Your Options if You Do Not Agree

  • Reviewing changes: You should review the Terms periodically, and always when notified of updates, to ensure you understand your rights and obligations.
  • Right to discontinue: If you do not agree with any change to the Terms, you must stop using the Website and may request closure of your Account and withdrawal of any eligible Real Money Balance, subject to verification and regulatory requirements.

Termination & Suspension

Operator's Right to Suspend or Close Your Account

  • Grounds for action: The Operator may suspend or close your Account, withhold Bonuses and, where permitted by law, void bets or confiscate funds where it reasonably believes that: (a) you have breached these Terms; (b) you have provided false or misleading information; (c) you are under 18 or otherwise ineligible; (d) you have engaged in fraud, money laundering, collusion, cheating or bonus abuse; (e) you have self-excluded (including via GamStop); or (f) such action is required by law, regulatory guidance or responsible gambling considerations.
  • Regulatory/AML reasons: Where required by AML or other regulations, the Operator may be obliged to freeze funds, restrict transactions or close Accounts and report your activity to relevant authorities, sometimes without being able to disclose full details to you.
  • Notification: The Operator will use reasonable efforts to inform you of any suspension or closure and the reasons for it, unless prevented from doing so by law or regulatory instruction.

Player-Initiated Closure and Self-Exclusion

  • Voluntary closure: You may request closure of your Account at any time by contacting customer support. Subject to verification and any regulatory obligations, the Operator will pay out any eligible Real Money Balance.
  • Self-exclusion: You can self-exclude directly with the Operator and via GamStop, which applies across participating UK-licensed operators. Once self-exclusion is activated, your Account will be blocked for at least the selected period and cannot be re-opened until that period has ended and any reactivation conditions are met, in line with UK requirements.
  • Effect on bonuses and funds: Upon closure or self-exclusion, Bonuses and Bonus Funds that are not yet converted into Real Money Balance may be forfeited. Real Money Balances will be handled in accordance with applicable law and regulatory obligations, including responsible gambling considerations.

Governing Law & Jurisdiction

Applicable Law

  • Governing law: These Terms, your Account and all disputes or claims arising out of or in connection with the Website or services (including non-contractual disputes or claims) are governed by and shall be construed in accordance with the laws of England and Wales.

Dispute Resolution and Jurisdiction

  • Internal complaints process: If you have a complaint, you should first contact customer support at support@watchmyspini.com or via the available live chat (08:00 - 00:00 GMT, not 24/7). The Operator aims to acknowledge and respond to complaints within reasonable timeframes consistent with UK regulatory expectations.
  • Escalation to ADR (IBAS): If you are not satisfied with the final response or your complaint remains unresolved after the Operator's internal process, you may refer certain disputes relating to gambling transactions to the Independent Betting Adjudication Service (IBAS), the designated ADR provider for the Operator's UKGC licence. Details on how to contact IBAS are provided on the Website and in the UKGC public register entry for licence number 57869.
  • Court proceedings: Without prejudice to your right to refer a dispute to IBAS or another approved ADR body, you and the Operator agree that the courts of England and Wales will have jurisdiction over any legal proceedings arising out of or in connection with these Terms or your use of the Website.
  • Regulatory complaints: You also have the right to raise concerns with the UK Gambling Commission, particularly where you believe that the Operator has breached its regulatory obligations.

Contact Information

Customer Support

  • Email: For all general enquiries, account questions, complaints and support requests related to Watch My Spin on watchmyspini.com, you can contact customer support at support@watchmyspini.com. This is the primary and critical contact channel documented for the service.
  • Live chat: Live chat support, including initial triage via GraceBot followed by human agents, is available on the Website during published hours (currently 08:00 - 00:00 GMT, not 24/7). Average wait times and availability may vary.

Regulatory and Legal Contact Details

  • Registered/licensed operator: Grace Media Limited, licensed and regulated by the United Kingdom Gambling Commission under licence number 57869, as reflected in the UK Gambling Commission public register (business licence entry for 57869).
  • Legal/registered address: 4 Winds, The Square, Hessian, United Kingdom (legal address associated with Grace Media Limited under the UKGC licence-related data provided). If a more detailed mailing or registered office address is published on the Website or in the UKGC public register, that address will take precedence for formal correspondence.
  • Regulator website: Information about the Operator's licence and regulatory status can be found via the UK Gambling Commission's public register at https://gamblingcommission.gov.uk (public register entry for licence 57869).

Final Note: These Terms apply specifically to your use of the Watch My Spin online casino operated at https://watchmyspini.com for the Watch My Spin service in the United Kingdom as at 2026. You should print or save a copy of these Terms for your records and consult them regularly, together with the Privacy Policy and any Game- or promotion-specific terms, to ensure that you remain informed about your rights and obligations.