Responsible Gaming

At Watch My Spin on watchmyspini.com, gambling is offered as a form of entertainment only. Responsible gaming means making conscious, informed choices about how, when, and how much you play, keeping control of your time and money so that casino games never harm your wellbeing, finances, or relationships. Gambling should never be viewed as a way to earn income, solve financial problems, or recover losses.

Grace Media Limited, the licensed operator of Watch My Spin under UK Gambling Commission licence number 57869, is committed to promoting a safe environment for all UK players. We provide a range of tools, information, and support options to help you stay in control and to assist you if gambling stops being fun. Our support team is trained to handle responsible gambling queries sensitively and confidentially, and we may intervene where we identify signs of risk or harm.

Important notice: You must be at least 18 years old and a UK resident to play at Watch My Spin. If you feel your gambling is no longer under control, we strongly encourage you to stop playing and use the help resources and tools described on this page.

Risk Awareness

Most people who visit Watch My Spin at watchmyspini.com gamble occasionally for fun. However, for some individuals gambling can become problematic. Recognising early signs of risk is an essential part of responsible gaming and a requirement under UK regulation and industry best practice. Please review the behaviours below carefully and consider whether any of them apply to you.

Common Signs of Gambling-Related Harm

Spending more time or money on slots and casino games than you originally planned, especially on a frequent basis.
Thinking about the casino, your balance, or "chasing a big win" even when you are not playing.
Gambling to escape stress, anxiety, low mood, or other personal problems rather than for entertainment.
Increasing stakes or playing more often in an attempt to recover previous losses ("chasing losses").
Borrowing money, using overdrafts, or missing essential payments (rent, bills, food) because of gambling.
Hiding or downplaying your gambling from family, friends, or colleagues.
Feeling irritable, restless, or guilty when you try to cut down or stop gambling.
Ignoring previous limits or self-imposed rules and continuing to play after reaching your budget.

Quick Self-Assessment Check

Ask yourself the following questions and answer honestly "yes" or "no":

Do I often spend more money on Watch My Spin than I originally intended?
Have I ever tried to win back money I have lost by continuing to play or increasing my stakes?
Have I missed work, studies, or important family or social activities because of gambling?
Has anyone close to me expressed concern about how much or how often I gamble?
Do I feel anxious, low, or guilty after gambling but still find myself coming back to play again?
Have I used credit, loans, or money meant for essential expenses in order to gamble?
Have I tried to cut down or stop gambling but found it difficult to do so?

If you answered "yes" to one or more of these questions, your gambling may be putting you at risk. Consider setting stricter limits, taking a break, or using self-exclusion and specialist support services described below. Seeking help is a sign of strength, not failure.

Limits & Tools

UK regulation requires licensed operators such as Grace Media Limited (licence 57869) to provide effective tools that help players control their gambling. At Watch My Spin on watchmyspini.com you can configure deposit limits, time-based tools, and short breaks directly from your account area. These controls are free, flexible, and can be adjusted to reflect your personal circumstances and affordability.

Deposit Limits (Daily, Weekly, Monthly)

You can set deposit limits to control how much money you add to your account over specific periods. To set or change a deposit limit:

Log in to your Watch My Spin account on watchmyspini.com.
Open "My Account" and select "Responsible Gambling" or "Player Limits".
Choose Deposit Limits and select the time frame you prefer: daily, weekly, or monthly.
Enter the maximum amount (in GBP) you are comfortable depositing in that period, for example £20 per day, £50 per week, or £100 per month.
Confirm your choice and check the on-screen summary before saving.

You can reduce your deposit limit at any time, and the change will normally take effect immediately. If you choose to increase or remove a limit, a mandatory cooling-off period (for example 24 hours) may apply before the new higher limit is activated, in line with UK responsible gambling standards. During this time you are encouraged to reconsider whether the increase is appropriate for your circumstances.

Time Spent Limits and Session Reminders

Controlling the amount of time you spend playing at Watch My Spin is just as important as controlling your deposits. Time-based tools are designed to keep you aware of how long you have been active:

Session timers / reality checks: You can enable pop-up reminders that appear after a set period (for example every 30, 60, or 90 minutes) to show how long you have been playing and your net result over that period.
Session limits: Where available, you may set a maximum session duration after which you will be automatically logged out or prompted to take a break.

To configure these tools, go to "My Account" > "Responsible Gambling" > "Time Management", select your preferred time interval or session length, and confirm. When a reminder appears, use it as a real opportunity to step away, review your spending, and decide whether you should stop.

Short Breaks ("Time-Out" 24 - 72 Hours)

If you feel you need a pause from gambling but are not ready for a longer self-exclusion, you can apply a Time-Out on Watch My Spin:

Log in and navigate to "My Account" > "Responsible Gambling" > "Time-Out".
Select a Time-Out duration, typically between 24 hours and 72 hours (longer short breaks may also be available, such as 7 or 30 days).
Read the information explaining what will happen to your account during the Time-Out.
Confirm your decision. In some cases you may be asked to re-enter your password or tick a confirmation box.

During a Time-Out you will not be able to deposit or wager on watchmyspini.com. You may usually still log in to review your account or request withdrawals, but you will not be able to play until the Time-Out ends automatically. If you are considering repeated Time-Outs, we strongly recommend you consider longer self-exclusion or external support.

Self-Exclusion

Self-exclusion is a stronger, legally recognised measure for players who feel they are at risk of, or are already experiencing, gambling-related harm. Under UK Gambling Commission requirements, Watch My Spin and Grace Media Limited provide robust self-exclusion options and participate in the national GamStop scheme for remote gambling.

How to Request Self-Exclusion

You can request self-exclusion directly online or via customer support:

Log in to your account on watchmyspini.com.
Go to "My Account" > "Responsible Gambling" > "Self-Exclusion".
Select the self-exclusion period you need. Options typically start from a minimum of 6 months and may extend to 1 year, 3 years, 5 years, or permanent exclusion.
Carefully read the description of the consequences of self-exclusion, including how it affects your access across the Grace Media Limited network of sister sites.
Confirm your decision, which may require re-entering your login details and actively acknowledging that the decision is final for the selected period.

If you prefer, you can also request self-exclusion by contacting our support team at support@watchmyspini.com. For security and regulatory reasons, we may need to verify your identity before applying the exclusion.

GamStop and Network-Wide Exclusion

Because Watch My Spin is a UK-facing brand operated by Grace Media Limited under UKGC licence 57869, your self-exclusion options include:

Internal self-exclusion: Your access to Watch My Spin and, where applicable, to other UK brands operated by Grace Media Limited may be restricted for the chosen period, in line with internal policies and shared exclusion databases.
GamStop (UK national scheme): Registering with GamStop at www.gamstop.co.uk will extend self-exclusion across all participating UK-licensed online gambling sites that use your registered personal details. This is strongly recommended for players experiencing serious harm.

Once a self-exclusion is in place, you must not attempt to create new accounts or circumvent the exclusion; doing so breaches the spirit of responsible gaming and may limit the protection these schemes can offer.

Consequences of Self-Exclusion

You will not be able to log in to your account for gambling purposes on watchmyspini.com during the exclusion period.
You will not be able to deposit, wager, or receive promotional offers from Watch My Spin.
Where permitted by regulation and internal policy, you may still request withdrawal of any remaining real-money balance by contacting customer support, subject to our usual verification and anti-money laundering checks.
The exclusion cannot normally be revoked before the selected period ends. At the end of the exclusion, a reactivation or "cooling-off" confirmation process may apply before gambling services are restored.

If you have registered with GamStop, you must manage any changes to your national self-exclusion status directly through the GamStop website. We cannot override or shorten a GamStop exclusion.

Support Resources

Professional, confidential help is available if you are concerned about your gambling or about someone close to you. As a UK-licensed operator, Watch My Spin actively signposts to independent organisations that specialise in gambling-related harm. The services listed below are free to access and are separate from Grace Media Limited and Watch My Spin, ensuring neutrality and confidentiality.

Local Support for Players in the UK

National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles), available 24/7. Offers confidential advice, emotional support, and information on treatment services across England, Scotland, and Wales.
GamCare Online Support: Live chat, online forums, and structured online courses for people affected by gambling, including young adults and family members, at gamcare.org.uk.
NHS Gambling Services (England and other UK nations): Your GP can refer you to specialist NHS gambling clinics. Information is available via nhs.uk.

International Support Organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Self-Exclusion Schemes and Blocking Tools

GamStop (UK): A free UK-wide online self-exclusion scheme for remote gambling, available at gamstop.co.uk. Strongly recommended if you are experiencing serious gambling problems and reside in the UK.
RGIAJ (Spain - example): The Registro General de Interdicciones de Acceso al Juego (RGIAJ) allows residents in Spain to exclude themselves from regulated gambling in that jurisdiction. If you live outside the UK, consult your national regulator for equivalent schemes.
Blocking Software: Tools such as Gamban and BetBlocker can be installed on devices to block access to gambling websites and apps. Many UK banks also offer voluntary gambling transaction blocks on debit cards.

Family and Affected Others

GamCare Family & Friends Support: Information, forums, and counselling options for people affected by someone else's gambling are available at gamcare.org.uk.
GamAnon / Gamblers Anonymous Family Groups: Peer support meetings and online resources for family members at gamanon.org.uk and gamblersanonymous.org.
Gambling Therapy Family Support: Online advice and moderated forums specifically for affected others at gamblingtherapy.org.

All these organisations operate independently of Watch My Spin and Grace Media Limited. In most cases they provide free, confidential support delivered by trained professionals or experienced peers. You are encouraged to reach out as early as possible if you are worried.

Help for Family

Gambling problems rarely affect only one person. If you are concerned about a friend or family member who uses Watch My Spin or other gambling sites, you may feel worried, frustrated, or unsure how to help. It is important to look after your own wellbeing while encouraging them to seek support.

Starting the Conversation

Choose a calm, private moment when neither of you is upset or under the influence of alcohol or drugs.
Focus on specific behaviours and impacts (for example missed bills, secrecy, mood changes) rather than making accusations about their character.
Use "I" statements ("I'm worried because...") and avoid labels like "addict" that may cause shame or defensiveness.
Explain that gambling problems are recognised health issues and that effective help is available.
Encourage them to review this Responsible Gaming page, use limit tools, or consider self-exclusion and specialist support.

Support Resources for Families

GamCare Family & Friends: Offers information, online chat, and counselling for affected others: gamcare.org.uk.
Gamanon (Gamblers Anonymous Family Groups): Provides meetings and online resources for relatives and friends: gamanon.org.uk.
Gambling Therapy: Online forums and live support for people impacted by someone else's gambling: gamblingtherapy.org.

Recommended Next Steps

Encourage the person to speak to their GP, who can assess their situation and refer them to NHS or specialist gambling services.
Suggest they contact the National Gambling Helpline (0808 8020 133) or use live chat through GamCare for confidential advice.
Support them in setting up Gamban, BetBlocker, or banking transaction blocks, and in registering with GamStop if they are UK-based.
Set clear boundaries around shared finances and your own wellbeing. It is acceptable to limit financial support if it is enabling harmful gambling.
Consider seeking counselling or support for yourself through the services listed above, even if the gambler is not yet ready to change.

Operator's Commitment

Watch My Spin (Watch My Spin) operates on the Grace Media Limited platform and is licensed and regulated by the UK Gambling Commission under account number 57869. As part of this regulatory framework, we must maintain effective measures to prevent gambling-related harm, protect vulnerable customers, and comply with anti-money laundering and affordability obligations. Our internal systems and trained staff monitor play to detect potential risks and act where appropriate.

Internal Risk Checks and Behaviour Analysis

Markers of harm: We use a combination of automated systems and manual reviews to identify patterns that may indicate risk, such as rapid and repeated deposits, chasing losses, extended sessions, frequent declines of deposits, or use of multiple payment methods.
Affordability and source of funds checks: In line with UK regulatory expectations, we may request information or documentation (for example proof of income or bank statements) to confirm that your level of gambling is affordable and not causing financial harm.
Age and identity verification: We verify the age and identity of all customers and may request additional documents to ensure that no under-18s or self-excluded individuals can gamble.
Shared exclusion database: Within the Grace Media Limited white-label network, internal self-exclusions can be shared to help prevent harmful play across sister sites where relevant.
Segregation of player funds: Player funds are held in accordance with the UKGC's "medium" protection level for customer funds, as disclosed in licence information, meaning specific arrangements are in place to protect balances in the event of insolvency, although this is not absolute protection.

When We May Contact You or Intervene

Our responsible gambling and customer support teams may take action if risk indicators are observed. This can include:

Sending safer gambling messages or on-site notifications encouraging you to review your limits, check your activity, or consider a break.
Contacting you by email or, in some cases, other communication methods to discuss your play, affordability, or any concerns about potential harm.
Placing temporary restrictions on your account, such as deposit limits, gameplay limits, or short-term suspensions, while we request further information or discuss your circumstances.
Applying or recommending self-exclusion where we reasonably believe continued gambling may cause significant harm.

These steps are taken in accordance with UKGC requirements and our internal policies. Our primary objective is to protect you and comply with our legal obligations, even where this may mean limiting or refusing further gambling services.

Updates

The responsible gaming policies and tools at Watch My Spin may change over time due to updates in UK law, UK Gambling Commission guidance, or improvements to our internal processes and platform. We are committed to keeping you informed of any material changes that may affect how you manage your gambling or access support.

How You Will Be Notified

Email notifications: For significant changes to responsible gambling tools, self-exclusion processes, or key terms, we may send an email to the address registered on your Watch My Spin account on watchmyspini.com.
On-site messages and banners: Important updates may be highlighted via banners, pop-ups, or notifications when you log in or visit relevant pages (such as this Responsible Gaming page or the "My Account" area).
Updated terms and policies: Our Terms & Conditions, Privacy Policy, and Responsible Gaming information will be updated on the website with a revised "last updated" date when changes take effect. In some cases, you may be asked to re-accept the terms before continuing to use the service.

Last updated: 6 November 2025

Contact & Feedback

If you have questions about responsible gaming, need help using our protection tools, or wish to raise a concern about your gambling at Watch My Spin, our team is here to assist you. All responsible gambling enquiries are treated sensitively and confidentially, in line with our regulatory obligations.

Responsible Gaming Contact Details

Email (primary channel): support@watchmyspini.com
Use this address for all responsible gambling queries, including requests to adjust limits, apply self-exclusion, or discuss safer gambling concerns. Our documented average response time is approximately 22 hours (measured January 2025).
Live Chat: Where available, you can access live chat via the help or support section on watchmyspini.com, typically between 08:00 and 00:00 (midnight) GMT. An automated assistant may triage your query before connecting you to a human agent.
Telephone: A dedicated responsible gambling phone line is not currently provided. Please contact us via email or live chat for tailored assistance.

Responsible Gaming Feedback Form

You may also use the feedback form on this page to request support or share comments about our responsible gambling tools and policies. The form allows you to request a call-back (where available), ask for information about limits or self-exclusion, or share suggestions on how we can improve player protections.

Please do not include banking passwords or other highly sensitive security information in this form or in emails. For urgent concerns about your safety or the safety of others, contact local emergency services or medical professionals immediately, and use the helpline resources listed in the Support Resources section.